Refund Policy

Refunds are issued only after a return, cancellation, or damaged item claim is approved by Ma'moor support.

Approved Returns

Once an eligible returned item is received and inspected, we will confirm approval or rejection through WhatsApp or email.

Refund Timeline

Approved refunds are usually processed within 5 to 10 business days, depending on the original payment method and banking partner.

Cancellations

Orders may be cancelled before dispatch. Once dispatched, cancellation depends on courier status and may be treated as a return request.

Shipping Charges

Shipping, handling, or convenience charges may be non-refundable unless the issue was caused by an incorrect or damaged shipment.